Welcome to the TerraCycle® Canada Help Centre!

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• Which free recycling programs do you offer? 
    To view all the programs we offer, please visit the Free Recycling Programs list here On each program page, you can find program specific information, including the type of waste accepted, your n...

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• How to recycle my Brita filters?
  Unfortunately, due to its popularity, this program is currently full. We sincerely apologize for this inconvenience. While you wait for more slots to become available, we encourage you to add yours...

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• What can I send under each program?
  You can find a list of the accepted items on the program page as well as under the FAQ section. Some of our programs are BRAND specific. These programs would only accept products from the brand tha...

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• How clean does the waste have to be?
  While we do not require for the waste to be thoroughly cleaned, we do ask for as much of the residue/product be removed as possible prior to shipping.

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• How can I send waste back using a recycling envelope?
    How do TerraCycle®'s recycling envelopes work? Participating is easy! Simply follow the steps below: Collect your waste at home Order a prepaid envelope using the request form, found on the rele...

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• Where can I find a box to send my waste?
    We encourage you to send your waste in reused boxes from around your home or office space. We have also compiled a list of locations for sourcing second-hand boxes: Supermarkets – Drinks/fruit &...

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• How do I access shipping labels and send my waste?
    If you are signed up to one of our free recycling programs, you can access shipping labels by following these steps: Sign in to your account using your registered username and password Click on ...

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• Can I send you waste without being registered on a program?
    We currently do not accept waste sent directly to us. Our business model operates on the idea of creating communities of collectors. Small, individual shipments can be very inefficient in the lon...

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• How can I find my nearest public drop-off location? 
    Before finding your nearest public drop-off location, you need to identify what type of waste you’d like to recycle as well as which program it can be recycled through.Please note, as the public ...

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• How do I arrange a return of my Zero Waste Box™?
    When your Zero Waste Box is full, simply tape the top opening shut. The Zero Waste Box comes with a UPS prepaid shipping label affixed to it for you to return to us when completed. You can ship t...

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